This has not been a good summer for someone like me, who wants all readers to be very, very happy with my books.
I know, of course, that reading is subjective and there are millions of folks out there who will never read a book by Sherryl Woods and probably survive quite nicely. There are others who will read one and decide my stories are not their cup of tea. I can live with all that. It's when people love my books and are driven away by other factors that I go a little crazy.
Today, for instance, someone to whom I'd just given a copy of A Chesapeake Shores Christmas pointed out that a chunk of pages beginning at p. 193 were upside down. Since I'd bought a few copies at various locations the other day and removed the price stickers, I have no clue which store had the defective books. I raced home and checked my author copies and the copies I'd bought elsewhere -- wherever elsewhere was -- and all were just fine. Thank goodness. Please, before buying the book, thumb through the pages and make sure they're rightside up. If it's not, pass it along to a store manager on the spot.
Earlier in the summer, thanks to a production glitch, a lot of readers bought copies of Welcome to Serenity, which turned out to have Seaview Inn inside. MIRA's customer service department has replaced a lot of books and I've answered a lot of emails. Talked about a whole bunch of perplexed people!
And then came the reissue of Dream Mender as part of the Bestselling Author Collection last month. Despite a small notice on the front of the book that it contains a bonus book, and a description of that book by author Allison Leigh on the back cover, some readers have been furious with me. They feel duped since my name is the only one on the cover. While most readers are delighted to find an older book back in print, they assumed -- quite rightly based on the cover -- that the entire book was mine.
Since I've heard from several irate readers, I suspect there are more out there, so here's the deal. The Bestselling Author Collection is a program over which I have absolutely zero control. Zero, zilch, nada, none! It is designed as a way to make shorter, older titles available in a way that not only gives value for the money, but exposes my readers to another author. That's a good thing.
That said, I have been very vocal since seeing the actual book in pleading that any future books in this collection be very clear on the cover that the book contains works by two authors and not just me (or other authors included in the program) in the same way that anthologies do. The last thing I want is for even one reader to feel deceived or duped or tricked into buying something. My publisher, bless them, has assured me this is being fixed. I'm counting on that.
In the meantime, while I am always happy to hear from any of you with complaints about mistakes or anything else related to my books, there is a sysytem in place that can bring you real help much more quickly. If there's a problem with any MIRA, Harlequin, HQN or Silhouette book you buy, you can send an email to: customer_eCare@harlequin.ca and they will happily do whatever they can to rectify the situation. Please note that the address is customer_eCare and .ca, NOT.com.
I wish every single book made every single reader happy and contained not a single mistake, but in the real world, things happen. In that case, the publisher and I will both do whatever we can to make it right. That's a promise.